The NDIS (National Disability Insurance Scheme) was created in order to give eligible Australians enhanced control over how they select and manage their own supports and NDIS registered providers. Despite the intention of the scheme, some people are left confused on how to access their entitlements as the country transitions to this new system.

When attempting to sources NDIS registered providers, there are generally 3 main methods to go about it:

  1. Complete own research online or ask family and friends to refer you
  2. Ask for assistance from the National Disability Insurance Agency
  3. Seek out one of the best NDIS registered providers from a directory

Let’s take a look at what qualities there are to look for in NDIS registered providers.

What makes good NDIS registered providers?

The National Disability Insurance Scheme plan will feature a list of several supports that the eligible person needs to live their lives to its fullest extent. A selection of the supports may be accessed via pre-exiting local or mainstream organisations.

Other supports may be more specialised to specifically assist people with disabilities and they will have expert knowledge and highly trained staff.

Family orientated

This means having an NDIS registered provider who:

  • Encourages a working partnership between the eligible person and their family
  • Enables interventions within the family when taking into account priorities and the home situation
  • Works to build on the existing strengths of the participant and their family to build a support network

Culturally aware

This means having an NDIS registered provider who:

  • Is welcoming of all backgrounds whether they be cultural, religious, ethnic or familial
  • Encourages all family members to be involved in the well-being of the eligible person
  • Understands and respect diversity
  • Tailors certain supports so that they are compatible with cultural, religious, ethnic or familial values and boundaries

Practises inclusivity

This means having an NDIS registered provider who:

  • Acknowledges that everyone has the right to take part in community and family life as well as having the same experiences, choices and opportunities as others
  • Knows that everyone desires to feel a sense of acceptance and belonging
  • Understands that people with developmental delay or disability may require extra help so that they can participate in aspects of everyday life such as work, school and sport

Has a focus on everyday living

The means they will:

  • Help the eligible person take part in daily activities at home, school, work and in the community
  • Understand that supporting an eligible person in their everyday activities help them feel like they belong and gives them a chance to improve their skills

Cares about teamwork

This means they will:

  • Desire to work as a team with the eligible person and their family
  • Be able to share information and skills with the eligible person and/or their family
  • Providers the eligible person one main liaison to work with

Wants to build skills and knowledge

This means having NDIS services providers who:

  • Wants to enhance the knowledge and skills of people who spend the most time with the eligible person so they can constantly be helping them with their learning and development

Fully qualified with evidence based methodology

This means they will:

  • Use professionals with the relevant qualifications and expertise
  • Use intervention strategy that is based in accredited research and hard evidence
  • Use national guidelines as a standard by which they must comply

Cares about outcomes

This means NDIS service providers who:

  • Cares about the outcomes that the eligible person and their family have outlined
  • Identifies the skills the eligible person and heir family will need to reach these outcomes